Assima Support Center

Assima Support Center is your entry point to submit any ticket you might be facing with any of our products. You are able to follow up on its status and confirm it has been solved once Assima 's support team has proposed a solution and you have validated that it works. This tool has been designed to help you and to help us, please follow the guidelines when submitting a new ticket. For more information on Assima Support Center's benefits, click here.

Access to the Assima's Support Center is restricted to current customers that have a maintenance contract and to people that are evaluating Assima's products.

Privacy

Any information you submit to the Assima's Support Center is stored in Assima's corporate database on Assima's premises. This information is considered private and will only be used by Assima's staff.

Under no circumstances will this information be disclosed to any third-party company.

Terms of Use

By registering to the Assima's Support Center, you certify that you are a Assima's customer with a maintenance contract for one or several Assima's products, or that you are a Assima's prospective client testing one or several Assima's products.
When submitting an ticket, you agree to provide Assima's with all relevant information concerning that ticket. tickets must be reported along with platform information, the version of the Assima's product that caused the problem as well as a description of the problem and the way to reproduce it.
When an ticket is marked as "Verified", it means that it has been resolved and then verified by Assima's . You are then required to verify on your side that it is also resolved and then to set the status to "Closed" (if the ticket is closed) or "Reopened" (if the ticket is not resolved and must be reopened). Once the ticket is marked as "Verified" and if no action is taken on your side for a period of 30 days, we will consider that you accept that the ticket is resolved and its status will be automatically set to "Closed".
The information made available on the Assima's Support Center is solely intended to you and your company.