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ASSIMA SUPPORT CENTER
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Assima creates technology solutions to support largescale application deployments, delivering measurable return on investment through increased user performance.


For more information about any of the products marketed by Assima, please visit www.assima.net.


 

Benefits

Assima Support Center is aimed at streamlining the support process: it enables you to file any question or ticket you have with any of our products and then follow up on its status until the question is answered or the ticket solved.

Assima Support Center will add transparency to the process of resolving an ticket. For each ticket you report, you may define its importance and the wish date to receive an answer or a correction. You can file in the system all the information that you find helpful. The ticket will then be assigned to someone at Assima until it is resolved and verified. At this point, you may choose to close the ticket or to reopen it if necessary. At each step, you will know who at Assima is in charge of the ticket and you will be notified by email of each change about the ticket.

 

Centralized Database

 

Direct Access to the Person in Charge of the ticket

 

Up-to-date Information

 

Access to Previous tickets

 

Availability


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