Assima Support Center

Assima 's Support Center is your entry point to submit any issue you might be facing with The Wizard Training Suite, follow up on their status and confirm they have been solved once you have validated the solutions proposed by the Assima 's Support Team work. This tool has been designed to help you and to help us, please follow the guidelines when submitting a new issue.

Access to the Assima 's Support Center is restricted to current customers that have a maintenance contract and to people that are evaluating Assima 's products.

Privacy

Any information you submit to the Assima 's Support Center is stored in Assima 's corporate database on Assima 's premises. This information is considered private and will only be used by Assima 's staff.

Under no circumstances will this information be disclosed to any third-party company.

Terms of Use

By registering to the Assima 's Support Center, you certify that you are a Assima 's customer with a maintenance contract for one or several Assima 's products, or that you are a Assima 's prospective client testing one or several Assima 's products.
When submitting an issue, you agree to provide Assima 's with all relevant information concerning that issue. Issues must be reported along with platform information, the version of the Assima 's product that caused the problem as well as a description of the problem and the way to reproduce it.
When an issue is marked as "Verified", it means that it has been resolved and then verified by Assima 's . You are then required to verify on your side that it is also resolved and then to set the status to "Closed" (if the issue is closed) or "Reopened" (if the issue is not resolved and must be reopened). Once the issue is marked as "Verified" and if no action is taken on your side for a period of 30 days, we will consider that you accept that the issue is resolved and its status will be automatically set to "Closed".
The information made available on the Assima 's Support Center is solely intended to you and your company.